Order processing
We're a small shop: orders leave us within 1–3 business days of your payment clearing. Holidays and weekends are excluded. We do not accept orders outside the contiguous USA.
Rates & delivery
We ship within the contiguous United States only. Delivery estimates are the carrier's transit time once your order is handed to USPS — they run on top of the 1–3 business days it takes us to ship, and they are not a guarantee.
Tracking
Make sure you've input the correct shipping address. To avoid fraudulent credit and debit card use the name, billing and shipping address must match. Tracking will show proof of delivery to the address on file. In the event of a lost or stolen package please contact USPS if you've purchased insurance. We're not responsible for delays, lost or stolen packages. Delivery estimated times are not a guarantee.
Returns
There are no returns.
Exchanges — incorrect item shipped
If we ship you an item that is different from the item you ordered, contact us promptly after delivery. We will provide instructions for returning the incorrect item. Once the incorrect item is returned to us, we will send you the correct item at no additional charge. We will update you if your original chosen color is no longer available. You will have the option to choose a different color of your liking.
This exception applies only when we ship an item different from the one shown on your order confirmation. Customers are responsible for selecting the correct size, color, model and brand fit. We do not accept returns, exchanges, refunds, or replacements for items ordered incorrectly by the customer. We apologize for the mix-up and appreciate your understanding and cooperation.
Damaged or missing parts
Before opening, take a photo and small video clip of the damaged box, photo and small video clip of the damaged item inside the box visibly shown and of any missing parts. Send your photos and video clip with name, address and receipt to the email listed in the "contact us" section.
Please notify us of any damage if crushed or broken the same day of delivery so that a claim can be filed with USPS within 24 hrs. We're not responsible once your package is handed over for shipping. We cannot guarantee any remedy with USPS.
Wholesale orders
Trade orders are quoted per order, freight included. Call or email us and we'll go through pricing, lead time and shipping for your shop.
vapecaseandleash@gmail.com · or send your details through the wholesale page.